Consumer Experience

From Service to Experience: The Evolution of eCommerce

From the days of email customer support to the universal adoption of AI bots, the world of e-commerce support has a new look seemingly every year.

This new wave of e-commerce support takes us back to the roots of successful retail – putting the buyer first at all costs.

So what does this mean for your retail strategy? How can you get on the front line of this new wave of customer service? And why does it even matter for your success? 

Download this guide to find out why live chat will make or break your retail success and how to pick the right solution for you.


The Evolution of eCommerce


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Empowering Your Brand Every Step of the Way

ThirdChannel offers reliable information on what is happening in each market - more accurate and real-time reporting systems with live feeds and reporting generated instantly.

Director of Sales

It’s incredibly challenging to get the assortment right in the door, then to have the right marketing materials to support the sell-through at scale, in so many different sports verticals, and get it into all the doors at scale in under 30 days.

Key Account Manager

Nobody brought the digital platform that ThirdChannel brought and nobody let us be part of the hiring process of the Brand Representatives like ThirdChannel does.

Brand Manager