CDW case study

CDW Achieves 22% Conversion Rate in Chat-Attributed Revenue With ThirdChannel

As a leading provider of technology products, services, and solutions across many industries, CDW had no problem attracting potential buyers. However, even with that brand notoriety, the company realized a significant gap in their customer experience journey (not their sales process) that could be the difference between creating lifelong customers or losing to an inferior competitor.

Could ThirdChannel provide the curated support to accomplish CDW’s goal of $19 million in incremental revenue? Download to learn more. 


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Empowering Your Brand Every Step of the Way

ThirdChannel offers reliable information on what is happening in each market - more accurate and real-time reporting systems with live feeds and reporting generated instantly.

Director of Sales

It’s incredibly challenging to get the assortment right in the door, then to have the right marketing materials to support the sell-through at scale, in so many different sports verticals, and get it into all the doors at scale in under 30 days.

Key Account Manager

Nobody brought the digital platform that ThirdChannel brought and nobody let us be part of the hiring process of the Brand Representatives like ThirdChannel does.

Brand Manager